Our Service Model
What distinguishes Lawyers Alliance? There are four essential elements to our
service model: client outreach, client screening, co-counseling support, and
volunteer recognition. First, we engage in extensive client
outreach in our five program priority areas:
children and youth
services, community arts,
economic opportunity, housing and shelter, and
urban health. We inform nonprofits of
available services and distribute legal information that helps them be more
successful and accountable.
Second, the client intake process includes a client
screening interview. Our staff attorneys meet with
prospective clients to discuss the organization's mission
and programs, evaluate legal needs, and explain our legal
services. We help prospective clients to identify and prioritize
the legal issues that they should address, and we prepare
them to work with our staff and volunteers.
When Lawyers Alliance matches clients with pro bono attorneys,
our staff provides co-counseling support.
A Lawyers Alliance staff attorney serves as co-counsel on
each legal matter placed with a volunteer and is available
to provide guidance and resources to the client and volunteer.
Clients and volunteers benefit from our staff's specialized
knowledge of nonprofit legal issues and their familiarity
with nonprofit programs and services.
At other times, due to the urgency or specialized nature
of a legal need, Lawyers Alliance staff attorneys perform
the legal work without the assistance of pro bono counsel.
Our expertise and dedication enables us to deliver quality
and timely legal services.
Finally, we facilitate and encourage volunteer recognition
to promote volunteerism and pro bono legal services. In recognizing
the stellar work of dedicated and talented volunteer attorneys,
we reinforce volunteer attorneys' enthusiasm to continue serving
nonprofit organizations that appreciate their work -- and
help them set a leadership example for other lawyers.
Legal matters are monitored, completed and closed
each year, we communicate by telephone and e-mail with every
client and every volunteer on each open legal matter.
For all legal matters, we strive to move the project toward
a prompt and successful completion. At the conclusion of each
legal matter, we ask clients to complete a
case closing questionnaire. We use the composite data
from this survey to measure results, assess impact, and improve